Hair Extensions 

Please note that a deposit of £100 is required when making an appointment for hair extensions.

A 24-hour cancellation notice is required as part of our Terms & Conditions policy. Appointments cancelled with less than a 24-hour notice may result in the deposit being forfeited.

Refunds and exchanges are not permitted on tape and bonded hair extensions once they have been fitted to the head and / or cut.

If any of the hair fitted is deemed to be faulty, it will be removed, sent back to our factory for testing and replacement hair will be applied free of charge.

Products are not considered faulty if any of the following apply: deterioration due to poor management, including heat damage, incorrect aftercare, neglect, the use of chemical treatments including toners and/or colouring products, discolouration or colour fading, use of the Products in chlorinated and/or treated water, hard water with high mineral content, the use of products containing UV protective ingredients, fake tanning lotions, normal wear and tear, altering the Product beyond what would be deemed normal, or using the Products other than for their normally recognised purpose. We will not be held responsible for any additional expenses due to product negligence e.g. removal or re-application costs.

Please note that it is normal to lose a bond or a tape here and there, especially when maintenance is due. If you do lose any bonds or tapes before you’re due for maintenance, we will put them back in, with no extra charge.

Clip-in hair extensions can be exchanged, providing they have not been removed from the packaging.